CVE-2026-23756 PUBLISHED

GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject

Assigner: VulnCheck
Reserved: 15.01.2026 Published: 20.04.2026 Updated: 20.04.2026

GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.

CVSS Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N
CVSS Score: 5.1

Exploitability Metrics		Vulnerable System Impact Metrics		Subsequent System Impact Metrics
Attack Vector	Network	Confidentiality	None	Confidentiality	Low
Attack Complexity	Low	Integrity	None	Integrity	Low
Attack Requirements	None	Availability	None	Availability	None
Privileges Required	Low
User Interaction	Passive

CVSS 4.0

CVSS Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
CVSS Score: 5.4

Attack Vector	Network	Scope	Changed
Attack Complexity	Low	Confidentiality Impact	Low
Privileges Required	Low	Integrity Impact	Low
User Interaction	Required	Availability Impact	None

CVSS 3.1

Product Status

Vendor	GFI Software
Product	HelpDesk
Versions	Default: unaffected affected from 0 to 4.99.9 (excl.)

Credits

Alex Williams from Pellera Technologies finder
VulnCheck coordinator

References

Problem Types

CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') CWE