CVE-2026-4654 PUBLISHED

Awesome Support <= 6.3.7 - Authenticated (Subscriber+) Insecure Direct Object Reference to Unauthorized Ticket Reply Access via 'ticket_id' Parameter

Assigner: Wordfence
Reserved: 23.03.2026 Published: 08.04.2026 Updated: 08.04.2026

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.

Metrics

CVSS Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
CVSS Score: 5.3

Product Status

Vendor awesomesupport
Product Awesome Support – WordPress HelpDesk & Support Plugin
Versions Default: unaffected
  • affected from 0 to 6.3.7 (incl.)

Credits

  • Michael Iden finder

References

Problem Types

  • CWE-639 Authorization Bypass Through User-Controlled Key CWE