CVE-2026-48190 PUBLISHED

Incorrect handling of permissions in External Interface Config Item List module

Assigner: OTRS
Reserved: 21.05.2026 Published: 01.06.2026 Updated: 01.06.2026

An incorrect handling of permissions in OTRS External Interface and the ConfigItem List module allows an authenticated customer to query the system for CI information. Please note that CMDB has to be anabled and CustomerGroupSupport has to be used to be affected.

This issue affects OTRS:

7.0.X
8.0.X
2023.X
2024.X
2025.X
2026.X before 2026.4.X

Metrics

CVSS 3.1

CVSS Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
CVSS Score: 3.5

Attack Vector	Network	Scope	Unchanged
Attack Complexity	Low	Confidentiality Impact	Low
Privileges Required	Low	Integrity Impact	None
User Interaction	Required	Availability Impact	None

CVSS 3.1

Product Status

Vendor	OTRS AG
Product	OTRS
Versions	Default: unknown Version 7.0.x is affected Version 8.0.x is affected Version 2023.x is affected Version 2024.x is affected Version 2025.x is affected affected from 2026.x to 2026.3.x (incl.)

Solutions

Update to OTRS 2026.4.1. or later. Please note that there will be no OTRS 7 patches

References

https://otrs.com/release-notes/otrs-security-advisory-2026-04/

Problem Types

CWE-276 Incorrect Default Permissions CWE

Impacts

CAPEC-54 Query System for Information